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| Communication Channel and Context Matrices
COMM/400 Version 7 |
1 |
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Communication Channel and Context Matrices
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Part I Communication Channel Matrix
Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.
| Communication channel | Characteristics and examples | Pros | Cons | Etiquette for managers and staff |
| Personal E-Mail | ||||
| Company-Wide E-Mail | ||||
| Phone Call | ||||
| Teleconference | ||||
| Virtual Meeting or Web Conference | ||||
| Face-to-Face Meeting |
Part II Communication Context Matrix
Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.
| Situation
|
Recommended Channel
(specify the type of intrapersonal, interpersonal, public, mass, or ) |
Justification |
| Publicizing a change in employee benefits | ||
| Handling a conflict situation between virtual teams | ||
| Handing a conflict situation between a manager and an employee | ||
| Detailing a new procedure to a small number of employees | ||
| Training a team on a new software program | ||
| Explaining a new process to the company | ||
| Announcing promotions |
