Communication Channel and Context Matrices

Communication Channel and Context Matrices

COMM/400 Version 7



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Part I Communication Channel Matrix


Fill in descriptions of the characteristics and examples, pros, cons, and recommended etiquette of each communication channel.



Communication channel

Characteristics and examples Pros Cons Etiquette for managers and staff
Personal E-Mail        
Company-Wide E-Mail        
Phone Call        
Virtual Meeting or Web Conference        
Face-to-Face Meeting        



Part II Communication Context Matrix


Recommend and provide justification for the appropriate communication channel you would use in the following contexts. In your 3- to 5-sentence justification, explain whether the channels may vary according to company size or culture.





Recommended Channel

(specify the type of intrapersonal, interpersonal, public, mass, or )

Publicizing a change in employee benefits    
Handling a conflict situation between virtual teams    
Handing a conflict situation between a manager and an employee    
Detailing a new procedure to a small number of employees    
Training a team on a new software program    
Explaining a new process to the company    
Announcing promotions  

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