15) Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion, but the new role will require him to work Sundays. Zach would like the promotion, but realizes that it would force him to miss some church activities. It is likely that Zach is experiencing which of the following:
a. role conflict
b. role expectation
c. role perception
d. psychological conflict
16) Which role focuses on bringing about order and consistency by drawing up formal plans?
none of the above
17) Which is true?
All leaders are managers.
Formal rights enable managers to lead effectively.
All managers are leaders.
All leaders are hierarchically superior to followers.
is as important as or more important than formal influence