22) Phrases such as more cultural diversity, many new entrants with inadequate skills, and increase in professionals are all examples of what force for change?
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b. world politics
c. nature of the work force
d. social trends
23) What is a goal of planned change?
a. to change the forces of change
b. to alter the agents of change
c. to change employees responsibilities
d. to improve the ability to adapt to the environment
e. to alter the employees environment
24) to overcome resistance to change is called what?