Review Chapter 11: Bad-News Messages Format

Letter: Negative Message
You are a recent college graduate and are applying for a number of jobs. Unfortunately, you
receive two offers on the same day and need to accept one and decline the other. Write a letter to
the hiring manager (see below) explaining your acceptance of another offer, keeping in mind the
five goals of delivering bad news. You select the scenario that is most applicable to your current
Review Chapter 11: Bad-News Messages
Use the modified block letter format for this assignment. Please note the differences carefully.
There are two main ways to format a negative message letter; directly or indirectly. For this
exercise, you will be utilizing the direct approach, since you do not need to maintain any formal
relationship with the organization you are declining.
The format of your letter tells the reader a lot about you and your professionalism. Since you do
not want to completely cut ties, it is important to leave a lasting respectful impression. Pay
particular attention to your letter’s margins, line spacing, font type and size, and placement of
letter parts such as the return address, date, inside address, salutation, complimentary close, and
signature block.
• The information for the job you are declining is: Assistant Manager, Hilton Corporation.
• The contact person for this position is: Terrence Walters, Hiring Manager,
Hilton Corporation, 555 SW 8th St., Miami, FL 33199.
Recommended Organization
Introduction/Opening: Begin your letter with the bad news. The indirect approach includes a
buffer, however, the direct approach does not. Be sure to remain professional and concise in this
section to not sound rude or ungrateful for the opportunity.
In the first paragraph of the body include your reasons for the decision, without too much detail
about the other position. Having the right balance of ambiguity is respectful to the employer you
are declining. Use creativity when developing reasons for taking the other position over theirs.
Maybe the schedule was more flexible or the other position better fir your skill set. These are
just a few examples to consider when writing this section.
In the second paragraph you can add a positive spin to the situation if you desire. This could be
as simple as saying you’ll keep this employer in mind for future endeavors or that you will
recommend a qualified friend who should apply for the position.
Conclusion/Closing: Begin your closing paragraph with a courteous transition and thank the
employer for the opportunity. Conclude your letter by indicating how the reader may contact
you if he has any questions.

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