Strategic Quality Management Satisfaction

and Customer Satisfaction Paper


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Learning Team Assignment: Strategic Quality Management and Customer Satisfaction Paper




Write a 1,400- to 2,100-word paper in which you discuss the strategic position, quality management approach, and customer satisfaction measurements within a company. Complete the following:



Choose a company that a team member is familiar with.

Conduct a SWOT analysis for the company.

Develop a vision and mission statement for this company along with guiding principles that incorporate quality principles.

Create the organization’s strategic plan and strategic objectives that explains and defines quality as the organizations core principles.

Include, in the strategic objectives, the tools used by the company to . Discuss how these measurements could be used to .

Format your paper consistent with APA guidelines

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